Terms & Conditions

ART APPROVAL

Customer is responsible for all aspects of artwork approval including layout, colors, dimensions and proof reading. Although every effort will be made to ensure the final product matches the artwork provided, customers should be advised that due to certain limitations of the embroidery processes some variances are to be expected.

PAYMENT TERMS

Payment arrangements must be made when placing the order and no unpaid orders can be shipped or picked up. Kokopelli Embroidery accepts cash, checks, Visa, Mastercard, and Discover.

ALL ORDERS FINAL AS PLACED

Once confirmed by the customer, either through verbal authorization, in writing or by electronic transmission, all orders are final. Once confirmed, any errors, inaccuracies or omissions made during the placement and/or production of an order shall be the sole responsibility of the Customer. Order confirmation will be considered acceptance of all terms contained herein.

REFUNDS AND RETURNS

Since we deal in all customized products, no refunds and no returns of decorated merchandise will be accepted.

LIMITATION ON DAMAGES

By placing an order for products through Kokopelli Embroidery, Customer acknowledges and understands that Kokopelli Embroidery is not the manufacturer of any product purchased by Customer. Kokopelli Embroidery cannot warrantee them as to conditions of use, durability, fitness for a particular purpose or otherwise.

TRADEMARKS

Kokopelli Embroidery assumes no responsibility for researching or authenticating the rights held by any Customer to any trademark, as it relates to any design or logo reproduced on behalf of a Customer. Any and all liability for any act of trademark infringement rests with the Customer and Customer shall indemnify Kokopelli Embroidery against any and all actions resulting from trademark issues.